Your product will be produced right after your order is placed. Our warehouse is located on China. Please allow 5-7 business days for processing time. You will receive the tracking number through your email or phone as soon as it available on our carrier system.
US orders: $7.99, Free Shipping for order more than $150.99
International orders: $19.99. Free Shipping for order more than $150.99
**Due to COVID-19 shipping delays may occur, we are still shipping orders every day, it may just take us a little longer. Your support and orders during this time are appreciated and will be fulfilled as soon as possible.
The package is delivered to your door by USPS. You will get your packages in an average 14 - 21 days (Us orders) and 21+ days (International orders) from shipment date. You will also receive notification and tracking information when your order has shipped.
***Track your order:
You can check your tracking information at our Track Your Order page. Search your order using order number and your email address, then click on the tracking number.
***Your tracking number doesn't work or update for a long time?
For most of the countries (beside US), tracking information will be only updated after the package arriving at the airport of destination country.
Don't worry, your package is still within the carrier network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories, so your tracking number still doesn't update.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
You have the right to request a refund if you do not receive the product within 30 days from the order date (for US orders) or 60 days from the date of your order (for international orders).
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.
WelcomenativespiritDOES NOT take responsibility for possible fees.
TRACKING SAYS DELIVERED BUT YOU DIDN'T RECEIVE IT
We’re sorry to hear that you haven’t received your order.
So we can look into this for you please make sure you've done the following.
Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards ,Exterior doors and any locations where the package could be placed
Check your mailbox again as some packages come separately from your regular mail.
Check with others in your house that may have accepted it.
If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping
In rare cases, the package may show as 'delivered' but could take additional 24 hours.
If you still can’t find your parcel please email us via firstname.lastname@example.org asap with your order information; including the order number, email, and shipping address and one of our agents will assist you right away.
WRONG SHIPPING ADDRESS PROVIDED
To prevent all the problem with the delivery, please make sure to check carefully your shipping address before confirming your order. You can use USPS ADDRESS VALIDATION TOOL to check if your address is confirm or not.
1/ Changing address before the order ship out
If you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs.
2/ Changing address after the order ship out
Once the items leave our warehouse, we can't guarantee that we can change the shipping address/ find your package, but we'll do everything we can. Please co-opertate with us (follow tracking information, contact your post office/ local carrier) to see if we can find out your package and redelivered to your correct address.
Refunds are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.
3/ Provide wrong shipping address and the tracking status show "RETURN TO ORIGINAL SENDER"
If the tracking information shows that the parcel has been return to the sender (wrong shipping address, fail delivery because receiver not at home/ not pick up order in time...), we reserve the right to send a replacement. Refund are not accept in these case.
Because our products are custom print for your order, we do not accept return. If you have any problem with the item you purchased, please let us know at email@example.com and let our support team do our best to assist you.
We won't responsible for refund or exchange if you return items on your own without contact us first. Please don't return item to the address writing on the package. Thank you for your understanding!