RETURN & REFUND POLICY

***RETURNS/ EXCHANGE

At Welcome Native Spirit, we strive to provide our customers with high-quality. Generally, we do not accept returns or exchanges, except in special cases. If you have any problem with the item you purchased, please let us know at support@welcomenativespirit.com. Our support team will do our best to assist you. We will replace defective items or incorrect orders upon receiving a photograph showing the specific issue with the product along with the order number.

We won't responsible for refund or exchange if you return items on your own without contacting us first. Please don't return item to the address writing on the package. Thank you for your understanding!

***REFUND/ RESEND

We accept refund/ resent in these cases:

- Damaged/ poor quality printed item.

- Wrong item (wrong design, wrong product type).

- Wrong size item (we sent the wrong item with the one you purchased).

- Item has not arrived within 30 days for US order or 60 days for international order.

Please contact us by email at support@welcomenativespirit.com and our support team will help you arrange a replacement or refund as soon as possible.

• Replacement orders will take time like normal orders (7 business days for processing and 2 - 4 weeks for delivery). Customer don't need to pay for any replacement fee/ resend fee in these case.
• Refund will be process right after we receive your request. Credit will be back to your account in 3 - 10 days regardless of the bank of your account.

We do not accept refund/ resent in these cases:

- Customer chooses the wrong size.

- Package missing due to the wrong shipping address provided.

- Customer do not like the item material.

- Customer change the order/ shipping address after the product has been printed and shipped out.

- Customer returns the product without noticing Welcome Native Spirit.

Please note:

- For Handmade items: Issues must be reported within 7 days of receipt. 

- For Printed items: Issues must be reported within 30 days of receipt. After this period, we will not be able to assist you.

SPECIFIC CASE:

ORDER MODIFICATIONS OR CANCELLATION

After your order has been placed, you have 10 hours to contact our customer service and request order modifications or a cancellation. After this period, or if the order has already gone into production, modifications or cancellations are no longer possible.

CUSTOMER ORDER WRONG SIZE

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To help you choose the right size, we have provided a detailed size chart on each product page. Please refer to it carefully before placing your order.

DAMAGED/ INCORRECT ITEM

At Welcome Native Spirit, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee satisfaction to all of our customers by offering free replacement orders or refunds for affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item, and the QR code attached on the package of the affected items. Please contact our support team via email at support@welcomenativespirit.com for assistance, and we will arrange to either resend the itemor issue a refund, depending on your preference.

Please make sure that:

The product itself or the printing is defective OR the final product is different with the one you ordered.

ORDER NOT RECEIVED

If your item has not arrived within 30 days for US order or 60 days for international order (not include 7 - 10 days processing) after having ordered, please contact us via email at support@welcomenativespirit.com for a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

ORDER LOST/ RETURN TO SENDER DUE TO INCORRECT SHIPPING ADDRESS PROVIDED

Please make sure to check carefully your shipping address before confirming your order.

• If the parcel lost because of the wrong shipping address, we are not responsible for replacement/ refund.
• If the tracking information shows that the parcel has been return to the sender (wrong shipping address, fail delivery because receiver not at home/ not pick up order in time...), we reserve the right to send a replacement. Refund are not accept in these case.

If you have any questions, feel free email to support@welcomenativespirit.com. We will answer in 1 - 2 business days.