RETURN & REFUND POLICY

***RETURNS/ EXCHANGE

Since each item is custom made for every customer, Welcomenativespirit does not offer returns/exchanges for preference-based reasons. That said, your satisfaction is our priority. If your item is defective or you received an incorrect order, please email support@welcomenativespirit.com with your order number and photos showing the issue, and we’ll review and arrange a replacement as quickly as possible.

***REFUND/ RESEND

If your order falls into any of the cases below, we will take responsibility and offer either a refund or a replacement, based on your preference.

Please contact us within 14 days of receiving your item if you experience any of the following:

• Damaged or poor-quality print: The item arrives damaged, defective, or with an unsatisfactory print.
• Wrong item received (wrong design or product type): The product you received is different from what you ordered.
• Wrong size sent (our mistake): The size you received does not match the size shown on your order.
• Order not delivered within the expected timeframe: If your order hasn’t arrived within 20 days (US orders) or 30 days (international orders) from the purchase date, please let us know. We will investigate with the carrier and provide a refund or a replacement, based on your choice.

For the fastest support, please email support@welcomenativespirit.com with your order number and clear photos of the issue (if applicable). Our support team will respond and resolve the issue as quickly as possible.

Replacement timeline: same as a standard order, including 2 business days for processing and 2–5 days for shipping. There is no replacement/reshipment fee in the cases above.

Refunds: will be processed as soon as your request is verified. Funds typically return to your original payment method within 3–5 business days, depending on your bank.

To protect every customer’s interests and keep the process clear and fair, we’re unable to offer refunds or replacements in the following situations (as they are outside of our control or are not caused by our error):

• Customer selected the wrong size: Please review the size chart carefully before ordering. If you need sizing help, we’re happy to assist before purchase.
• Package is missing/undeliverable due to an incorrect shipping address provided by the customer: Please double-check your address details (especially street number and ZIP code) to avoid delivery issues.
• Customer does not like the material/feel of the item: We do our best to provide accurate product descriptions, but personal preference can vary, so this is not eligible for refunds/replacements.
• Order or address changes requested after the item has been printed and handed to the carrier: Once production and shipping are in motion, we’re unable to make changes, and we cannot offer refunds/replacements for change requests.
• Item returned without contacting us first: To avoid lost packages and ensure proper handling, please contact us before sending anything back. Unannounced returns will not be processed.

If you’re unsure whether your case qualifies, please email support@welcomenativespirit.com.

We may still flexibly review certain exceptional cases to support our customers as best as possible within our capacity.

*** SPECIFIC CASES

1) ORDER EDITS OR CANCELLATION

To protect your interests and minimize errors during production, you may request an order change or cancellation within 5 hours of placing your order.
After this time, or once your order has moved into production, the system can no longer modify the order details.

2) DAMAGED ITEM / POOR PRINT QUALITY / WRONG ITEM RECEIVED

At Welcomenativespirit Store, we work hard to maintain quality control and ensure accurate packing. However, if you unfortunately receive an item that is:

• Damaged
• Printed with poor quality
• Or different from what you ordered

we will prioritize resolving the issue to protect your rights as a customer.

For the fastest and most accurate support, please email support@welcomenativespirit.com with:

• Your order number
• Clear photos or a video showing the issue (the damaged area / incorrect details)
• A photo of the QR code label on the package you received

After review, our support team will arrange a replacement reprint or a refund, depending on what best fits your case.

Note: Please contact us within 14 days of receiving your item so we can assist you in time.

3) ORDER NOT RECEIVED

If your order has not been delivered within 20 days (US orders) or 30 days (international orders) from the order date (not including 1–5 business days for processing), please contact us.
We will investigate with the shipping carrier and provide a full refund if the shipment is confirmed to have an issue.

Note: This policy does not apply if the customer provided an incorrect address or missed the delivery, causing the shipment to fail.

4) PACKAGE LOST / RETURNED DUE TO AN INCORRECT ADDRESS PROVIDED BY THE CUSTOMER

To avoid delivery issues, please double-check your shipping address carefully (especially your street number, street name, and ZIP code) before placing your order.

• If a package is lost due to an incorrect address provided by the customer, we cannot offer a free refund or free reshipment, as this situation is outside of our control. However, we will still assist you in contacting the carrier, and we may offer to reship a new order with a supported/discounted reshipment fee, depending on the case.
• If tracking shows the package was returned to the sender (incorrect address, failed delivery because no one was available, or the package was not picked up in time), we may consider sending a replacement, but refunds are not available in this situation.